Is Career in a BPO the right choice? That is a question most of us ask since we are very hesitant to join BPOs at the start of our careers. The reason being that people are mistaken as they think it involves only making calls and the thought of calling people whole day can be unnerving. However, it has various processes other than call based processes like non voice, back office, etc. and one can get great job opportunities here. The BPO (Business Process Outsourcing) Industry is one of the fastest developing industries in the world and India has successfully caught up with it. These days MNC’s are constantly depending on resources from India and want them as a driving workforce in their organizations. Most people see jobs in a BPO as a short-term option mostly to get some quick money in their pockets before they get into a real career. But you can also make working here as a permanent career option since there are a number of advantages as compared to working in other companies (Non-BPO’s), as mentioned below :-
Age: There is no age limit as such to work here as they give opportunities for all. You can start as young as 18 years and can work up to retirement age, so you have a set career for your life. Other companies however, are pretty biased when hiring people for their organizations. Some of them are very blunt in mentioning the age limit for their job positions and may hesitate to hire those individuals who are above the age of 40.
Qualification: You don’t necessarily need to be a graduate to work here since there are jobs for even those with mere qualifications of SSC (Secondary School Certificate) or HSC (Higher Secondary School Certificate). So those who are unable to complete their education due to various reasons and want a job can easily get it. While other companies may require a person to be a graduate before they can work for them. Also, one doesn’t need technical skills to work here as it is mostly dependant on non technical skills like voice while you may require certain technical skills to work in other companies.
Good Compensation: When you work here you can get paid a very good salary as compared to the other companies. The salary in other companies varies depending on various factors like industry, technical knowledge, etc. However, over her you are not only provided a good salary but you can also get good incentives if you perform well. The salary may vary though, depending on various factors like how qualified an individual is, the process complexity or the timing of the shift. A person who joins as a fresher can get paid anything between Rs 7,000 up to Rs 20,000 per month depending on qualification as in whether he/she is a graduate or not. While an individual with experience like managers will get paid up to Rs 50,000 or more per month.
Growth and Experience: There is a great opportunity for one to learn while they work here as they have on the job training. You can also grow at a faster pace as compared to other companies. The one who works hard are recognized and promoted at a quick pace and can also get added incentives on a monthly basis. You get the experience of working as a team in order to meet daily goals and also get to handle customers from all over the world. You can get acquainted with various industries like Banking, Insurance, Telecom, Airlines, etc., since there are jobs available for these processes.
Language: Initially only those people who are good at English used to get hired here. However, these days’ even people who speak in local languages like Hindi, Marathi, Gujarati, Malayalam, Tamil, Telugu, etc., can get hired here. So there is an opportunity for you to work here no matter what language you speak. While other companies mostly only hire those who are proficient in the English language which makes it difficult for those who are not so good in communicating in English.
Now that you have learnt about the BPO Industry and their benefits over other companies (Non BPO’s), I’m sure you will not hesitate before making BPO as your career choice.